Privacy Policy

This policy explains how and why we collect, use, hold and disclose your personal information. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation.

"We", "us" and "our" means Cogaze and its affiliates.

By using our platform, you consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.

Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.

We collect information about you and your interactions with us, for example, when you use any of our products or services, contact us or otherwise visit our website. The information we collect from you may include your identity and contact details, your history of usage of our products and services, and details of enquiries or complaints you make.

We may collect information about how you access, use and interact with the platform. This information may include:

• Personal contact information — any information that would allow us to personally contact you, such as name, job title, company name, address, telephone number and email address.
• Account login information — any information required to establish a unique account or give you access to your specific account profile.
• Demographic information — any information that describes your demographic characteristics, such as geographic location, industry or company size.
• Usage data— data about how you interact with our platform, including AI agent configurations, conversation logs, query patterns and feature usage.
• Consumer feedback— any information that you voluntarily share about your experience using our products and services, including suggestions, testimonials or questions.
• Payment information— any information used to make a purchase, such as credit card details or other forms of payment.

We use cookies on the platform. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies to speed up your use of our website and session cookies to help manage the display and presentation of information. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the platform.

We may collect and use your personal information for some or all of the following purposes:

• Transactional communications — where you have a business relationship with us and there is a reasonable expectation to receive communications relating to those transactions.
• Marketing communications — where you have opted into receiving marketing communications from Cogaze about our products and services.
• Customer service— to provide you with support, including responses to enquiries, complaints and general feedback.
• Platform improvement — to improve your experience on our platform through analytics and usage tracking.
• AI model improvement — to improve our AI agent capabilities, response quality and platform features. Conversation data may be used in aggregated, anonymised form for this purpose.
• Internal management— to improve the service we provide or to otherwise improve our business.
• Business functions— we may use third parties such as service providers, agents and contractors to provide support for our business functions.

If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

We will collect your personal information directly from you whenever you interact with us in one or more of the following ways:

• Cogaze platform— any website or application owned and operated by Cogaze, including cogaze.com and associated subdomains.
• SDK and API usage— data collected through integration of Cogaze SDKs, APIs and embedded components in third-party applications.
• Support channels— any personal information collected when you interact with our support features.
• Third-party integrations — data received from connected third-party services that you have authorised, such as LLM providers, authentication services and analytics platforms.

We store most information about you in computer systems and databases operated by either us or our external service providers. We take all reasonable technical and organisational measures to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure.

We only keep your personal information for as long as it is reasonably necessary, taking into consideration our need to answer enquiries and provide products and services. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.

Cogaze will not disclose your personal information to any third party for direct marketing purposes without your specific permission. Where we disclose personal information to a third party, they must provide the same level of security and are bound by agreement to keep your information private and secure.

We may transfer or disclose your personal information to our related companies or to external service providers so that they may perform services for us or on our behalf.

We may also disclose your personal information where:

• we are required or authorised by law to do so;
• you have expressly consented to the disclosure or consent may be reasonably inferred from the circumstances; or
• we are otherwise permitted to disclose the information under applicable data protection legislation.

If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

Your personal information may be accessed outside of your country of residence in instances where we use cloud-based tools or infrastructure. Our service providers and partners may be located in the United States, European Union, Australia and other countries. We ensure appropriate safeguards are in place for any international transfers of personal data.

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. You can always opt out from receiving marketing communications by following the unsubscribe instructions provided in each communication.

When opting out, please contact us at privacy@cogaze.com with your full name and company name.

You may access or request correction of the personal information that we hold about you by contacting us. There is no charge for requesting access to your personal information.

We will respond to your requests in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.

If you have a complaint about the way in which we have handled any privacy issue, please contact us. We will consider your complaint and determine whether it requires further investigation, and will notify you of the outcome.

If you remain unsatisfied, you may approach your local data protection authority for guidance on alternative courses of action.

If you have any questions, comments, requests or concerns, please contact us at:

Email: privacy@cogaze.com

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.

This Privacy Policy was last updated in April 2026.